Service Operations Leader

Position: Service Operations Leader at ResQ
Step into a leadership role with ResQ as a Service Operations Leader, focusing on operational efficiency and customer communication. Play a vital role in transforming service delivery and team coordination.

As the Service Operations Manager, you will be a cornerstone of ResQ Services Group, instrumental in managing service operations for HVAC and more. This position calls for a proactive individual adept at multitasking and optimizing service workflows, ensuring tasks are executed smoothly and customers remain informed.

Key Responsibilities:

• Oversee daily service work orders and technician scheduling

• Update customers on service statuses and next steps

• Coordinate dispatching for service calls and maintenance tasks

• Manage work order accuracy and operational documentation

• Identify service delivery bottlenecks and recommend solutions

Requirements:

• Previous experience in dispatch or service coordination

• Strong organizational skills and operational follow-through

• Effective communicator with a focus on customer satisfaction

• Comfortable adapting to evolving operational processes

• Valid driver's license and willingness to travel

Lead service operations effectively and contribute to ResQ's mission to empower service businesses.
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