Senior Technical Customer Success Manager

Elevate the customer experience as a Senior Technical Customer Success Manager at Trolley, working hybrid from Montréal, Toronto, or Halifax. Blend technical expertise with relationship building to enhance client satisfaction.

In this critical role, you will deliver exceptional service throughout the customer lifecycle, utilizing strong problem-solving and relationship management skills. You'll leverage deep knowledge of Trolley's platform while supporting enterprise clients, advocating for their needs, and driving product adoption.

Key Responsibilities:

• Deliver world-class customer experiences with professionalism

• Manage assigned customer accounts with proactive support

• Troubleshoot complex product and API issues

• Monitor and analyze customer engagement metrics

• Collaborate cross-functionally to resolve customer inquiries

Requirements:

• Several years in Customer Success or Technical Support

• Experience with enterprise B2B software products

• Strong API and integration troubleshooting skills

• Excellent communication for technical concepts

• Exceptional organizational skills for multiple priorities

Drive customer satisfaction and platform adoption at Trolley, ensuring clients realize full value from their investments.
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