Job Description & How to Apply Below
In this full-time, remote eligible role, you will oversee operational execution for one or more internal customer service teams. The ideal candidate boasts strong analytical abilities and extensive customer service experience, guiding 10-15 ambassadors to success. Your leadership will foster a supportive and effective working environment, adapting to evolving needs and challenges in a proactive manner.
Key Responsibilities:
• Manage complex and sensitive customer service issues
• Provide coaching and performance development strategies
• Document best practices for case handling and processes
• Collaborate with staffing teams to ensure appropriate coverage
• Drive performance accountability across the team
Requirements:
• 8+ years in customer service or operations
• 5+ years managing staff in a similar role
• Proven ability to handle crisis situations effectively
• Strong data analysis skills for performance improvement
• Excellent communication skills, fluency in English
Lead a capable ambassador team, fostering development and performance excellence in the heart of Airbnb's mission.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×