Nissan Bilingual Senior Customer Service Position

Transform customer interactions with Nissan as a Bilingual Senior Customer Service Representative based in Mississauga, ON. Manage inquiries and support team improvement while working in a dynamic environment.

In this full-time role, you will respond to inquiries from customers and dealers, focusing on quality service and efficient problem-solving. Candidates should possess a Bachelor’s Degree or an equivalent customer service background in automotive finance. This role involves monitoring agent performance, conducting training, and managing high call volumes effectively while ensuring a customer-focused approach.

Key Responsibilities:

• Assist Customer Service Reps in addressing concerns

• Provide ongoing training on policies and procedures

• Manage escalated customer inquiries tactfully

• Conduct quality monitoring for service standards

• Oversee incoming customer communications and mail

Requirements:

• Bachelor’s Degree or equivalent College Diploma preferred

• 1-3 years of customer service experience required

• Proficient in Microsoft Office Suite

• Strong communication skills, both written and verbal

• Organized with effective multi-tasking abilities

Step into a pivotal customer service role at Nissan, driving client satisfaction and operational excellence.
#J-18808-Ljbffr