Bilingual Customer Service Professional Hybrid

Become a key player in our Future Choice Retirement Services Team as a Customer Service Professional fluent in Spanish and English. This hybrid role emphasizes service excellence and participant support across U.S. retirement plans.

Manulife is seeking a bilingual Customer Service Professional to help shape the future of retirement services. In this full-time hybrid position, you’ll manage inbound requests while delivering exceptional participant experiences. You’ll educate participants about their accounts, assist with transactions, and ensure compliance with company policies while continuously enhancing your knowledge of retirement products.

Key Responsibilities:

• Handle all inbound calls with empathy and integrity

• Process transactions like withdrawals and loan requests

• Provide comprehensive information on retirement plans

• Assist customers in preparing essential forms

• Stay updated on company policies and performance metrics

Requirements:

• Minimum two years of customer service experience

• Bilingual in Spanish and English preferred

• Post-secondary education or relevant certification

• Excellent communication skills for diverse audiences

• Ability to manage time effectively in a dynamic environment

Support our U.S. Retirement business through exceptional service and impactful customer interactions.
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