Bilingual Customer Service Professional - Hybrid

Become a vital part of the Future Choice Retirement Services Team at Manulife as a Bilingual Customer Service Professional. Engage with participants, providing exceptional support and shaping their retirement experience in a hybrid work environment.

This full-time role focuses on exceptional customer service while addressing inquiries from 401(k) participants. Your primary responsibilities include processing transactions, empowering participants with retirement account knowledge, and assisting them in navigating digital platforms. Emphasizing empathy and understanding, you'll contribute to a customer-first culture driven by service excellence.

Key Responsibilities:

• Handle all inbound calls efficiently and empathetically

• Process account changes, withdrawals, and loans accurately

• Provide clear retirement account information to customers

• Assist with essential forms and clarify rejections

• Stay updated on company policies to meet performance standards

Requirements:

• Minimum two years of customer service experience

• Bilingual in Spanish and English (Québec candidates required)

• Preferred post-secondary education or relevant certification

• Strong verbal and written communication skills

• Ability to thrive in a fast-paced environment

Use your bilingual skills and customer service experience to make a meaningful impact at Manulife.
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