Customer Experience Manager NS

Lead a devoted team as the Customer Experience Manager in Halifax, Nova Scotia. Drive improvement and growth in customer service strategies and team skills for enhanced customer satisfaction.

In this permanent full-time role with the Halifax Regional Centre for Education, you will oversee Customer Experience Representatives and Senior CXRs. A focus on developing your team’s capabilities is essential for fostering meaningful relationships with clients. Enhance the overall customer experience through effective leadership and strategic guidance.

Key Responsibilities:

• Supervise and mentor Customer Experience Representatives

• Develop and implement customer service training programs

• Analyze performance metrics to identify improvement areas

• Collaborate with other departments to enhance customer satisfaction

• Drive engagement initiatives for continuous team development

Requirements:

• Proven background in customer service management

• Excellent leadership and communication skills

• Experience in developing training materials

• Ability to analyze data for strategic decision-making

• Strong problem-solving abilities and team-oriented mindset

Elevate customer experience through dedicated leadership and a commitment to team development.
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