Service Coordinator at Haven

Position: Service Coordinator at Haven Home
Elevate customer service at Haven Home, a division of RT Holdings Inc, as a Service Coordinator in Kingston, Ontario. Manage service requests and support customers with efficiency and precision.

As a Service Coordinator, you will be a vital part of the team, providing essential support in scheduling, parts ordering, and customer communication. This role requires 2-3 years in administrative roles, exceptional MS Office skills, and the ability to handle sensitive information with professionalism. You will collaborate with various departments to ensure smooth service delivery and enhance our high-quality customer experience.

Key Responsibilities:

• Monitor and manage customer service requests effectively

• Process warranty claims accurately with suppliers

• Schedule appointments and update customers on service status

• Maintain precise records of service interactions and requests

• Respond to customer inquiries via phone and email

Requirements:

• Secondary School Diploma required

• 2-3 years in an administrative role

• Proficient in MS Office, especially Word and Excel

• Experience in HVAC is an asset

• Strong verbal and written communication skills

Contribute to exceptional home service delivery with effective coordination and communication skills at Haven Home.
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