Customer Advocate Social Media Engagement

Position: Customer Advocate for Social Media Engagement
Join Boldr as a Customer Advocate with a focus on social media engagement and client satisfaction. Manage inquiries on platforms like Instagram and Twitter to strengthen customer relationships.

This vital role involves responding to customer feedback and maintaining the brand’s voice across various channels. You will enhance the customer experience by addressing concerns with empathy and professionalism. Your skills in social media management and understanding of best practices will be critical in this position.

Key Responsibilities:

• Monitor inquiries and engage on social media platforms

• Foster positive customer relationships through interactions

• Resolve customer issues quickly and effectively

• Share relevant content to inform and engage users

• Report on customer feedback and trends to teams

Requirements:

• Bachelor’s degree in marketing or similar field

• 2-3 years of social media experience in customer support

• Excellent written communication capabilities

• Understanding of social media trends and tools

• Familiarity with pet products is advantageous

Use your social media expertise to drive customer satisfaction at Boldr.
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