Customer Service Associate; Part Time

Position: Customer Service Associate (Part Time)
Summary  Reporting to the Retail Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.
Responsibilities   Greet and engage customers in a friendly and enthusiastic manner
Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs
Use current Point-of-Sale (POS) and Inventory systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue
Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
Assist in other areas of the store when business needs dictate
Qualifications   One or more years’ experience in a sales or service environment is preferred
High school diploma or equivalent is preferred
Ability to provide superior customer service and exceed customer’s expectations
Ability to use good judgment and logic
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Benefits   Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund
About Bass Pro Shops  Bass Pro Shops About Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more.

In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry‑leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”

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