Customer Service Associate

Position: Customer Service Associate with Nova Scotia Power
Embrace an impactful role as a Customer Service Associate at Nova Scotia Power in Kespukwik. This full-time position offers a structured training program focused on exceptional customer support.

We are hiring for up to 15 full-time positions within the Customer Care department. Ideal candidates, especially those of Mi'kmaw descent, will engage with customers via various communication methods. Success in this role requires critical thinking and a commitment to addressing customer needs effectively through diverse perspectives.

Key Responsibilities:

• Provide customer service support through phone, email, and in-person interactions

• Handle inquiries with accuracy and respect in a timely manner

• Employ effective problem-solving techniques during customer interactions

• Maintain a high standard of communication in various scenarios

• Manage multiple tasks and systems efficiently

Requirements:

• Minimum of 4 years in a customer service role

•

Required:

High School diploma or GED

• Proficiency in Microsoft Office applications

• Strong written and verbal communication skills

• Demonstrated ability to work independently and prioritize tasks

Leverage your experience and skills to enhance customer satisfaction with Nova Scotia Power’s committed team in Kespukwik.
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