MCI Bilingual Customer Service Representative

MCI invites you to work as a Bilingual Call Center Representative, where you will assist English and Spanish speakers. Deliver excellent service in a flexible, team-oriented workplace.

This position at MCI is ideal for motivated individuals passionate about helping customers. Bilingual Call Center Representatives will manage calls, translate queries, and resolve customer issues. Success in this role will come from strong listening skills and attention to detail, as you aim to achieve daily performance targets.

Key Responsibilities:

• Conduct inbound and outbound bilingual calls

• Translate customer issues and inquiries effectively

• Assist customers with billing inquiries and updates

• Document interactions accurately and thoroughly

• Escalate complex matters as needed

Requirements:

• Must be 18 years or older

• High school diploma or GED required

• Required fluency in English and Spanish

• Exceptional listening and organizational skills

• Prefer prior experience in bilingual customer service roles

Contribute to MCI's commitment to outstanding customer service with your bilingual talents.