Bilingual Policy Specialist at Manulife

Elevate customer experience as a Bilingual Inforce Policy Specialist at Manulife in Halifax, Nova Scotia. This hybrid role focuses on resolving inquiries and ensuring client satisfaction.

As a key member of the team, you'll utilize your bilingual skills to handle sensitive customer issues effectively. Your responsibilities will include communicating resolutions and applying premium payments while meeting quality targets. You will also handle general billing inquiries and process various transactions.

Key Responsibilities:

• Handle sensitive issues for customer satisfaction

• Provide communication for inquiry resolutions

• Apply premium payments and manage banking details

• Process transactions like refunds and wire transfers

• Contribute to team performance objectives

Requirements:

• Bilingual in English and French

• Post‑secondary education or equivalent experience

• Strong verbal and written communication skills

• Keen attention to detail and analytical abilities

• Previous experience in customer service

Your skills in bilingual communication and customer service will play a crucial role at Manulife.