Customer Service & Sales

Pet retail & client care

Build strong client relationships while helping people choose the right Jolly tails services and pet products.

Build strong client relationships while helping people choose the right Jolly tails services and pet products.

Starting at $17.50/hour, depending on experience

Be the friendly, knowledgeable face of Jolly tails

Customer Service & Sales Associates help clients in person, by phone, by email, and online. The role combines relationship-building, bookings, pet-product guidance, sales, and the daily care required to keep the storefront organized, stocked, clean, and welcoming.

Associates are expected to build strong knowledge of pet foods, retail products, and Jolly tails services so they can make useful, confident recommendations.

Everyday responsibilities

• Provide warm, accurate customer service in person and across phone, email, and online channels.
• Understand Jolly tails services and retail products, recommend suitable options, and support sales.
• Process point-of-sale transactions and help clients book daycare, grooming, training, and other appointments.
• Keep the storefront and work areas clean, organized, and well stocked.
• Assist with inventory counts and orders.
• Follow humane animal-care policies and assist in daycare when coverage is needed.
• Communicate questions and concerns promptly to a manager.

Reliable, adaptable, and genuinely helpful

Excellent communication, interpersonal skills, customer service, sales ability, and dependability are essential. Pet-store, dog-care, or retail experience is a major asset. Jolly tails operates seven days a week, so schedule flexibility and some weekend availability may be required.

Starting at $17.50 per hour

• Target bonuses
  Generous bonus opportunities tied to goals.
• Staff discounts
  Employee discounts on eligible Jolly tails services and products.
• Health benefits
  Comprehensive medical and dental benefits for eligible employees.