Hybrid Customer Service

Position: Hybrid Customer Service Role
Enhance your customer service skills in a hybrid role at TEKsystems in Halifax, NS. Support members with group insurance inquiries while delivering exceptional service experience.

As a Customer Service Professional, you will engage with members and plan sponsors to address their questions about group insurance benefits. This position suits individuals with over a year of experience in call centers or customer support, focusing on efficient problem-solving and clear communication. With responsibilities including managing high call volumes and troubleshooting account issues, you will ensure a seamless service experience.

Key Responsibilities:

• Handle 50 inbound calls per day

• Respond to inquiries about claims and eligibility

• Investigate claim decisions and explain thoroughly

• Troubleshoot account and system issues efficiently

• Provide accurate information via phone and email

Requirements:

• 1+ years of customer service experience

• Strong verbal and written communication skills

• Proven ability to manage high-volume inquiries

• Attention to detail in quality and compliance

• Familiarity with insurance or benefits information

Utilize your customer service expertise and problem-solving skills at TEKsystems, providing exceptional support in Halifax.