Lead Customer Experience

Position: Lead Customer Experience at Scotiabank
Drive customer satisfaction as a Customer Experience Lead at Scotiabank in Halifax, Nova Scotia. Foster relationships and support a dynamic team while enhancing customer services.

As a Customer Experience Lead, you will oversee an exceptional team of Customer Experience Associates, managing day-to-day operations.

Your role will focus on building strong customer relationships and ensuring service excellence. You will take charge of branch operations during emergencies and actively contribute to improved customer experiences through innovative solutions.

Key Responsibilities:

• Lead and coach a team of Customer Experience Associates

• Build relationships to enhance customer satisfaction

• Manage branch operations during customer escalations

• Identify opportunities to improve customer experiences

• Assist in implementing new policies and procedures

Requirements:

• Excellent leadership and coaching skills

• Experience managing a team in retail or banking

• Flexible work schedule availability

• Familiarity with digital banking services

• Previous banking experience is a strong asset

Become a key player in customer success at Scotiabank by leading, coaching, and optimizing customer interactions in Halifax.