Customer Retention Sales Agent

Turn cancellation conversations into customer saves as a Customer Retention Sales Agent in Halifax, using persuasive communication and service skills. Hybrid work follows on-site training.

This full-time, permanent customer support role focuses on retaining customers considering cancellation. You will recommend suitable products or services, apply incentives and discounts, handle complaints, answer questions, and provide light troubleshooting. Success requires resilience, resourcefulness, and positive energy under pressure.

• Retain customers considering service cancellation or dissatisfaction
• Recommend products and services matching customer needs
• Handle complaints, questions, and light troubleshooting
• Resolve inquiries through one-touch customer ownership
• Follow privacy, risk, and compliance processes

• Customer care experience; retention experience strongly valued
• Clear, persuasive written and verbal communication
• Calm, positive performance during pressure and challenging situations
• Ability to build positive customer connections quickly
• Salesforce experience considered an asset

Bring customer care, persuasive communication, and resilience to Halifax-based retention conversations supporting positive customer outcomes.