Mid-Market Customer Success Manager

Drive adoption and customer value at Ashby through strategic guidance, product training, and partnership reviews across mid-market organizations.

As a Customer Success Manager, you will support Ashby’s High-Touch Customer Success function for growth-stage organizations and public enterprises. You will partner with customers throughout adoption and long-term optimization. The work combines trusted relationships, complex technology, workflow guidance, and cross-functional collaboration.

• Drive adoption across a portfolio of mid-market customers
• Deliver strategic guidance, product trainings, and partnership reviews
• Identify expanded use cases and long-term value realization
• Tailor workflow guidance to customer goals and challenges
• Advocate for customer needs with internal stakeholders

• At least two years of B2B SaaS Customer Success experience
• Experience managing approximately 60 mid-market customers
• Experience supporting complex technologies through adoption and optimization
• Strong communication, listening, curiosity, and problem-solving skills
• Experience partnering cross-functionally with Sales, Product, and Support

Bring customer partnership, product expertise, and clear communication to Ashby’s growing High-Touch Customer Success team.