Bilingual Client Success Specialist

Bilingual Client Success Specialist Canada 1 gün 16 saat 45 dakika önce yayınlandı. Full Time Himalayas -

Uni Uni is an international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, Uni Uni's tech-driven innovation and crowd sourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients.

• Monitor and track last-mile delivery quality, including key metrics such as scanning rate, delivery success rate, and timeliness; provide customized performance reports to clients.
• Efficiently respond to customer inquiries and handle service tickets to ensure timely resolution.
• Assist in handling exceptions and disputes.
• Build and maintain strong collaborative relationships between clients and internal teams (e.g., operations, product, sales).
• Use data analysis to identify issues in service processes, drive continuous improvement, and generate regular reports.
• Support cross-time zone communication and overtime work during peak seasons of e-commerce logistics.
• Strong Mandarin and English communication skills (both written and spoken), capable of engaging effectively with China based and overseas clients.
• Experience in logistics, particularly in e-commerce logistics, is preferred.
• Strong customer service mindset, problem-solving skills, and ability to work under pressure.
• Proficient in data processing and analysis; skilled in Excel for data modeling and reporting.
• Excellent cross-functional collaboration and time management skills, with the ability to multitask effectively.
• Experience in stakeholder management or team collaboration is a plus.

Payment Type

annual

Price Range

-

Work Type

Full Time

Location

Canada