Customer Support Representative – Heating

Job Category: Hourly – Customer Support

Requisition Number: SUNOC
001292

• Full-Time

Showing 1 location

The temperature drops. The calls pick up. And that’s exactly when our customers need us most.

We’re looking for people who enjoy a fast-paced day, don’t get rattled when the phone keeps ringing, and genuinely like figuring things out for customers. You’ll help our client’s Home Heating customers with account and billing questions, service requests, and delivery-related needs.

This role is a great fit if you’re curious, patient, reliable, and the kind of person who hears “I’m not sure what happened” and immediately wants to figure it out.

If you’re looking for a quiet role with lots of downtime, or you’re not a fan of back-to-back customer conversations, problem-solving on the fly, or working through the details; this one may not be for you. If you like a good challenge, take ownership of your work, and know how to make a customer feel looked after,
come spend the winter with us!

Here’s the Deal:

• We're hiring for both seasonal and permanent positions, with a start date of November 23 rd . Be sure to tell us your preference in the application questions!
• Seasonal positions will continue through April 2.
• The hourly rate is $17.00 for permanent positions and $20.00 for seasonal positions.
• Hours of operation are 8:00 a.m. to 5:00 p.m., Monday to Friday. You’ll be scheduled to work between 30 and 45 hours per week. To be considered for this role, you must have open working availability within these operational hours.
• Virtual training and support will be provided to get you comfortable and ready to help our customers.
• We recognize that everyone works differently and can support you no matter what your preference. If you prefer to work on-site in our Halifax office, that works for us. If you prefer home, we will provide all the equipment you need. You’ll need to have hard-wired internet with upload/ download speeds that meet our testing minimums, a desk and chair.
• NOC code 64409

What We Offer:

• Free employee & family assistance program for legal, financial, and health support.
• Dedicated virtual health program.
• Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.

What You’ll Do:

• Help customers with account and billing questions, providing clear, easy-to-understand information.
• Support customers with service requests and delivery-related inquiries.
• Listen carefully, ask the right questions, and work to understand what the customer really needs.
• Take ownership of customer inquiries and work toward a resolution whenever possible.
• Explain information and next steps clearly and confidently.
• Be an enthusiastic ambassador for the Sunoco Home Heating brand.

What You’ll Likely Have:

• Customer service experience and a genuine interest in helping people.
• Effective communication skills and the ability to explain information clearly and simply.
• Proven problem-solving skills. You’re comfortable asking questions, looking into an issue, and finding the right answer.
• Patience and empathy, particularly when helping customers who may be frustrated or concerned.
• Comfort using multiple computer systems while speaking with customers.
• Strong attention to detail when working with account and billing information.
• A reliable and committed approach to work.

We are committed to fostering an inclusive, respectful workplace where all employees feel a strong sense of belonging. We value diverse perspectives and strive to create an environment where everyone can thrive. We encourage applications from candidates who share these values.