Hybrid Customer Care Retention Specialist

Build lasting customer connections as a Hybrid Customer Care Retention Specialist, combining complaint resolution with light troubleshooting. Complete required on-site training in Halifax before working remotely or in-office.

This full-time position supports customers who may cancel or feel unhappy with services. You will deliver friendly assistance, explore suitable offers, and pursue individual customer saves using available incentives. The work includes account inquiries, website navigation, web-based applications, and privacy-focused processes.

• Deliver fast, friendly, effective customer support
• Explore retention solutions for unhappy customers
• Use incentives and discounts to support customer saves
• Assist with account inquiries and website navigation
• Maintain customer privacy through required procedures

• Experience in customer care or related service work
• Strong written and verbal communication abilities
• Positive approach to repetitive issues and difficult interactions
• Resourcefulness and resilience under customer pressure
• Reliable work ethic and consistently positive attitude

Apply customer support, troubleshooting, and relationship-building skills across a flexible Halifax training and hybrid service model.