Customer Experience Associate

Serve Halifax customers as a Scotiabank Customer Experience Associate, using relationship-building and technical skills to support everyday banking needs. Help clients navigate transactions and digital banking options.

This Customer Experience Associate serves as a customer-focused member of Scotiabank’s Canadian Banking Branch network. You will discover customer needs, process daily transactions, identify simple sales opportunities, and introduce mobile banking applications. The position emphasizes clear explanations, strong relationships, and exceptional service throughout each customer journey.

• Discover customer needs through proactive listening and understanding
• Process day-to-day banking transactions accurately
• Identify and fulfill simple sales opportunities
• Introduce clients to mobile banking applications
• Help customers manage banking needs digitally

• Proven customer service skills through work or community involvement
• Ability to build strong customer relationships
• Strong technical skills and digital banking knowledge
• Comfort with simple sales situations
• Availability for a flexible schedule

Bring customer service, technical expertise, and relationship-building skills to Scotiabank’s Halifax branch network.