Job Description & How to Apply Below
Enhance customer interactions as a Customer Experience Professional with Protech in Dartmouth, NS. Lead all communications to create seamless service across platforms and departments.
Protech, part of Imperial Brady Canada, is seeking a Customer Experience Professional to elevate service throughout customer journeys. With a focus on problem resolution and effective communication, this role requires collaboration with Sales, Operations, and other internal teams. Candidates will engage with customers nationally, ensuring each interaction is smooth and efficient.
Key Responsibilities:
• Communicate with customers via calls and emails
• Process orders and follow-ups promptly
• Monitor and maintain delivery status
• Identify efficiency improvements in customer experience
• Collaborate with teams to resolve customer concerns
Requirements:
• 1-3 years of customer service experience
• B2B industry experience preferred
• High School diploma or GED required
• Bilingual in English and French
• Excellent communication and problem-solving skills
Become a key player in enhancing customer satisfaction and build lasting relationships with Protech.
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