Student & Patient Support Assistant; Sessional Job Halifax area,Nova Scotia Canada,Dental / Dentistry

Position: Student & Patient Support Assistant (Sessional)
Job Summary

The Faculty of Dentistry promotes and provides oral health care as an integral component of overall health for regional, national and international communities through quality education, research and service. Reporting to the Manager, Patient Services, the incumbent will work as front-line staff for the Dalhousie Dental School and provide administrative and customer service support to the various undergrad and graduate clinics including ten (10) specialty clinics in the faculty.

Key Responsibilities

Review patient charts and referral information, consult with faculty and schedule appointments; respond to patient emergencies.

Communicate with the Manager, Patient Services and staff to ensure dentists, students, and facilities are supported and scheduled appropriately for patient appointments.

Determine patient type/category and analyze treatments for further submissions for insurance or alternate coverages. Assist and provide feedback for any questions from students about various patient communications issues and management.

Ensure student assignments and faculty and staff coverage are organized. Schedule monthly planning meetings for group practices; attend meetings and provide information regarding patient progress and treatment issues as necessary.

Review patient accounts for billing purposes, enter treatments, and review account status as well as reconcile daily receivables & receipts. Process insurance submissions and payments.

Triage in-person and phone calls to determine if the patient is experiencing a dental emergency based on the dental faculty criteria.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus.

Required Qualifications

Completion of diploma in Dental Office Management program or a Dental Assisting Program with five years’ work experience in an administrative capacity in a dental office (or equivalent combination of training and experience).

Proficient data entry skills, and Microsoft office software skills.

Knowledge of dental terminology.

Experience in the use of a dental office management program such as Abledent or Dentrix etc.

Excellent organizational, interpersonal and communication skills.

Assets

Current CPR & First Aid Certification

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’s competencies, in particular:

Respect & Inclusion

Adaptability

Knowledge & Thinking Skills

Communication

Service

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Non-probationary bargaining unit employees (NSGEU local 77) are given priority consideration. All other applications will be considered when there is no qualified candidate from the bargaining unit.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2

SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above.


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