Dental Clinic Patient Services Assistant

Support dental clinics in person at Dalhousie University in Halifax, using patient scheduling, chart review, and administrative expertise.

Reporting to the Manager, Patient Services, this assistant provides front-line administrative and customer service support. The work spans undergraduate, graduate, and ten specialty clinics, coordinating appointments and patient communications. It also supports students, dentists, faculty, staff, and facilities.

• Review patient charts and referral information before scheduling appointments
• Triage calls and visitors for dental emergencies using faculty criteria
• Coordinate student assignments, coverage, meetings, and patient appointment schedules
• Analyze treatments for insurance and alternate coverage submissions
• Review accounts, enter treatments, reconcile receipts, and process payments

• Dental Office Management or Dental Assisting program
• Five years’ administrative dental office experience, or equivalent
• Proficient data entry and Microsoft Office software skills
• Knowledge of dental terminology and office management programs
• Excellent organizational, interpersonal, and communication skills

Apply dental administration, patient scheduling, and billing skills while supporting Dalhousie’s comprehensive dental clinics.