Testing Services Facilitator - Casual

The Testing Services Facilitator provides exam facilitation and invigilation services for internal, external, and accommodated students. This position supports faculty, students, staff, and external clients in accessing testing services. Work is scheduled on an as‑needed basis to meet peak demand periods and cover staff absences. Flexibility is essential, as shifts may include evenings, weekends, and occasional off‑site locations.

Keyano College is a comprehensive post‑secondary educational institution located in Fort McMurray, nested in the Regional Municipality of Wood Buffalo on traditional Treaty 8 territory. We are a strategic community partner that meets both the training and talent upgrading needs of industry, as well as the personal enrichment and cultural needs of the Wood Buffalo community. We take pride in offering a safe work and study environment that embraces Equity, Diversity, Inclusion and Belonging.

Our students and customers come from all walks of life and so do we. That is why we are committed to hiring great people from a variety of backgrounds because it makes our employee community stronger.

• Prepare and administer exams, ensuring security and integrity at all times.
• Invigilate exam sessions, verify identification, and enforce exam rules.
• Assist students and clients with booking appointments and accessing services.
• Maintain accurate records of exams, inventory, and billing documentation.
• Troubleshoot computer‑based exams and liaise with IT as required.
• Provide exceptional customer service to students, faculty, and external clients.
• Other related duties.

• Education:
  
  Grade 12 completion required; certificate in office administration, business, or education‑related program preferred.
• Experience:
  
  Minimum 6 months of related experience in customer service or administrative roles.
• Proficiency in Microsoft Office applications.
• Strong communication and interpersonal skills.
• Attention to detail and ability to follow procedures.
• Ability to work independently and adapt to changing schedules.
• Respect for confidentiality and test security.

$30.19 per hour as per CUPE AS5 Casual Rate

At Keyano College, we prioritize Equity, Diversity, Inclusivity, and Belonging (EDIB) in all aspects of our operations. We acknowledge the deep‑seated historical injustices embedded in colonial systems, which have perpetuated inequality and marginalization. It is our firm commitment to confront and dismantle these oppressive legacies. Our College community is actively working to embed EDIB principles into our institutional framework, fostering a culture of accountability, respect, and empathy.

We strive to create equitable and inclusive spaces where everyone feels seen, valued, and heard, recognizing that our journey toward justice is ongoing and requires continuous learning, unlearning, and collective action. Together, we will challenge the status quo, amplify diverse voices, and build a more equitable and inclusive future for all members of our College community.

This is a casual/on‑call position with no guarantee of hours.

• Work assignments are based on operational needs and may include evenings and weekends.
• Training will be provided to ensure compliance with testing protocols and procedures.