Manager, Educator Services

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Department:Education & Early Childhood Development

Location:HALIFAX

Type of Employment:Permanent

Union Status: Exclusion - Non Union - NSPG

Closing Date:28-Sep-26 (Applications are accepted until 11:59 PM Atlantic Time)

The Department of Education and Early Childhood Development (EECD) is leading the transformation of the early years and public education system in Nova Scotia. We are doing this by designing an innovative curriculum, facilitating excellence in teaching and learning, ensuring an inclusive education experience, and working closely with our partners in early learning and education. This will provide children, students, and families with a strong foundation for success.

This department is a perfect fit for those that want to be part of the future of early learning and public education in the province by supporting student learning in a progressive and responsive policy environment.

The Early Learning and Child Care (ELCC) branch regulates, funds, and supports early learning and child care providers and sector partners across Nova Scotia. As the sector continues to evolve within a publicly funded early learning and child care system, the department is strengthening how it works with operators to support sustainability, monitor public investment, and help funded organizations meet evolving expectations.

The Early Learning and Child Care (ELCC) sector is continuing to grow and mature as part of Nova Scotia’s publicly funded child care system. This transformation has increased the scale, complexity, and visibility of educator-facing services, including educator classification, professional development validation, bursary administration, workforce supports, and digital service delivery.

As Manager, Educator Services, you will provide operational leadership for a portfolio of services that support early childhood educators and strengthen the ELCC workforce. You will oversee educator classification processes, professional learning validation, bursary administration, educator-facing digital services, and high-volume educator inquiries and service requests. This work requires strong operational judgement, service delivery experience, and the ability to lead in a changing environment where programs, systems, and expectations continue to evolve.

You will work closely with the Director, Educator and Family Services, ELCC program areas, digital delivery partners, sector stakeholders, and post-secondary or training partners to support clear, consistent, and responsive educator services. Your work will help strengthen accountability, improve service quality, support workforce development, and ensure educator-facing services are aligned with the needs of the child care system.

As the Manager, Educator Services, you will:

• Provide operational leadership for educator-facing services, including educator classification, professional development validation, bursary administration, workforce supports, and related service channels.
• Lead and manage day-to-day service delivery to support timely, consistent, and accurate responses to educator inquiries, applications, and service requests.
• Oversee processes related to educator classification, including application review, service standards, quality assurance, reporting, and continuous improvement.
• Support the validation of professional learning and training activities required for educator classification, professional development, or workforce-related initiatives.
• Provide oversight for bursary administration and related supports that help strengthen the early childhood education workforce.
• Support educator-facing digital services, including service readiness, user support, process improvement, data quality, and operational feedback for system enhancements.
• Monitor service volumes, trends, risks, backlogs, and operational issues, and recommend practical actions to improve service delivery and accountability.
• Develop and maintain policies, procedures, tools, templates, and service standards to support consistent and transparent educator services.
• Work with internal partners, external stakeholders, and service providers to clarify requirements, resolve complex issues, and support coordinated service delivery.
• Provide leadership to staff through coaching, workload management, performance support, and clear communication of priorities and expectations.
• Prepare briefing materials, reports, analysis, and…