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Job Description & How to Apply Below
Under the direction of the Slot Floor Supervisor(s) and Slot Shift Manager(s), the Guest Services Representative is responsible for providing exceptional guest services at the Guest Services Desk and the gaming floor to enhance guest experiences and is often the first point of contact for casino guests. Must be collaborative, must excel at multi-tasking and must display exceptional communication and interpersonal skills.
Contributes to a safe and welcoming work environment for all employees. Motivates, leads by example, and provides a learning environment. Ensures adherence to all policies and procedures.
Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.
Greets guests in person; offers information on the facility, events and promotions
Display the drive and passion to deliver an exceptional guest experience
Ensure Casino guests know that they are valuable and that we appreciate their loyalty
Keeps up to date with current and upcoming promotions and launches
Knowledgeable of all aspects of the Players Club Program and encourage new Players Club sign-ups
Exceed the expectations of all guests (both internal and external) by responding attentively, efficiently and politely to all guest requests, concerns or needs
Knowledge of all casino services, as well as the Halifax area, with the ability to promote and direct guests to these areas
Makes regular gaming floor announcements with flare
Go the extra mile for our guests with friendly service and thoughtful gestures that create lasting connections
Execute promotions (either from the Desk or on the gaming floor)
Responsible for issued keys and float contracts signed out via the Casino Cage
Assist guests with Power Rewards (up-loading free play) - including a thorough knowledge of the program
Actively seek out opportunities to enhance guest experiences on the gaming floor via explaining e-promo, Players Club program, parking, signing up new guests for the Players Club program and explain the benefits that come along with signing up and promoting in-house promotions
Sell show tickets
Promote positive relations with tour buses and/or groups that visit the casino
Answer incoming calls from the casino and marketing phone lines using appropriate etiquette
Work closely with Executive Host(s) to ensure events are executed including RSVP's
Ability to handle difficult guests and turn a negative guest issue or concern into a positive one
Develop and cultivate strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators
Ensure compliance with licensing laws, health and safety and other statutory regulations
Perform other duties as assigned or directed
Position Summary
Under the direction of the Slot Floor Supervisor(s) and Slot Shift Manager(s), the Guest Services Representative is responsible for providing exceptional guest services at the Guest Services Desk and the gaming floor to enhance guest experiences and is often the first point of contact for casino guests. Must be collaborative, must excel at multi-tasking and must display exceptional communication and interpersonal skills.
Contributes to a safe and welcoming work environment for all employees. Motivates, leads by example, and provides a learning environment. Ensures adherence to all policies and procedures.
Key Accountabilities
Greets guests in person; offers information on the facility, events and promotions
Display the drive and passion to deliver an exceptional guest experience
Ensure Casino guests know that they are valuable and that we appreciate their loyalty
Keeps up to date with current and upcoming promotions and launches
Knowledgeable of all aspects of the Players Club Program and encourage new Players Club sign-ups
Exceed the expectations of all guests (both internal and external) by responding attentively, efficiently and politely to all guest requests, concerns or needs
Knowledge of all casino services, as well as the Halifax area, with the ability to promote and direct guests to these areas
Makes regular gaming floor announcements with flare
Go the extra mile for…
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