Director, Compliance
The Compliance Director, Canada Retirement, plays a critical leadership role in supporting the compliance oversight of retirement products and services across Canada. This role is responsible for managing regulatory initiatives, issue management, strategic compliance projects, and second line of defense testing. The Director will work closely with internal stakeholders, regulators, and industry bodies to ensure compliance with applicable laws and regulations, while strengthening the compliance framework for the Canada Retirement business.
Position Responsibilities:
Management Support & Stakeholder Engagement
Provide compliance support to AVP Compliance, CCO Canada Retirement.
Participate in steering committees and collaborate with Legal, Risk, and Regulatory Affairs, as appropriate.
Represent Compliance in industry forums such as FSRA Technical Committee and CLHIA.
Maintain strong working relationships with Marketing, Global Compliance, and other internal partners.
Support the Book of Work and contribute to enterprise-wide compliance initiatives.
Segment and Global Compliance Program Execution
Lead quarterly and annual compliance reporting activities.
Oversee compliance with AML, Privacy, FATCA/CRS, and Business Continuity requirements.
Regulatory Initiatives & Second Line of Defense Testing
Manage and track regulatory initiatives, ensuring timely and effective compliance.
Refine strategic approach to project management support for regulatory initiatives.
Oversee second line of defense testing and reporting using global methodologies.
Issue Management
Assess and manage compliance issues, provide consultation and support to the business in the management of these issues.
Address data residency, client complaints, Ombudsman escalations, plan sponsor concerns, and operations escalations.
Strategic Compliance Initiatives
Provide compliance support for business projects, regulatory inquiries, and plan amendments.
Lead the Marketing Review and Approvals Program, including oversight of social media content.
Support CIAM and connectivity initiatives between Group Benefits, Canada Retirement, and Segment teams for converged clients, mobile platforms, and advisor/broker channels.
Complaints Oversight
Manage escalated complaints and regulator complaints in partnership with Regulatory Affairs.
Regulatory Interactions
Support regulatory investigations, audits, and formal interactions with oversight bodies.
Required Qualifications:
Bachelor’s degree in Law, Business, Finance, or related field; advanced degree or professional designation preferred.
Minimum 8–10 years of experience in compliance, legal, or risk roles within financial services, ideally with retirement or wealth product exposure.
Strong understanding of Canadian regulatory frameworks, including FSRA, CLHIA, AML, privacy, and pension legislation.
Proven ability to manage complex regulatory initiatives and cross-functional stakeholder relationships.
Excellent communication, analytical, and leadership skills.
Experience with second line of defense testing and compliance program management.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related…
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