We are reimagining the Finance function; establishing ways of working that will enable our teams to benefit from the investments that we are making in people, processes, technology and setting up a function fit for the future. Under this model, in-market teams will focus on strategic business partnering and decision-making support, while operational activities will scale within our redefined Global Shared Services (GSS).
The Manager of GSS will serve as the liaison between in-market teams and our Finance Shared Service Centres (FSSC). Their role is to support operational excellence and quality, with a strong emphasis on improving Finance customer outcomes.
We’re looking for a candidate who demonstrates a solid operational processing background including a keen focus on efficiency and risk mitigation and who is a strong team player and communicator.
Position Responsibilities:
Service Management & Governance
Act as a quality gatekeeper, ensuring requests are reasonable and operations comply with agreed SLAs.
Responsible for the escalation and quick resolution of any operational service issues.
Establish a high level of credibility and build professional relationships with our business partners and our customers.
Ensure customer-centered outcomes, manage business relationships and act as a partner for our Business Unit service recipients. Enable feedback channels to the business to align expectations and priorities.
Manage and mitigate operational risk and ensure that issues are escalated in a prompt manner and resolution is effective.
Accountable for timely and accurate closure of the month end/quarter end.
Ensure effective delivery of KPI and KRI reporting, business dashboards and other metrics as required.
Assist in sharing of best practices, fostering collaboration, and innovation across the teams.
Ensure that the FSSC Governance model and Operating Standards are adhered to.
Quality Assurance
Ensure accurate and timely accounting and reporting performed by FSSC.
Stakeholder Engagement
Build strong relationships with the in-market finance teams and FSSC professionals.
Act as a trusted advisor for operational and accounting matters.
Provide driver-based analyses on actuals to the stakeholders.
Assist in-market teams in their plan and forecasting processes.
Talent Development
Provide support and training for the development of our FSSC teams.
Foster a culture of collaboration and continuous improvement.
Required Qualifications:
CPA or equivalent professional designation required.
5+ years of progressive experience in accounting and finance.
Good communication and active listening skills, with ability to build and maintain strong relationships across the in-market teams.
Strong knowledge in ERP systems and financial automation tools.
Flexible, steady under pressure, and willing to switch gears quickly.
Strong curiosity and desire to make the complex clear and to always ask “why”
Organized, self-directed, efficient, and able to manage complex projects.
Strong team player.
Commitment to client service & problem resolution.
Preferred Qualifications:
Excellent analytical and problem-solving skills with demonstrated ability to work with complex financial issues and concepts.
Ability to anticipate issues and think proactively to resolve issues and risk.
Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.
Proficient in MS Office suite including Outlook, Excel, Word, Power Point, SharePoint, Power
BI, Power Apps and Alteryx.
Quick to learn and adopt new technologies and software applications.
Ability to troubleshoot technical issues and find solutions independently or by using online resources.
A strong interest in staying updated with the latest technology trends and innovations.
IFRS 17 knowledge.
When you join our team:
We’ll empower you to learn and grow the career you want
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words
As part of our global team, we’ll support you in shaping the future you want to see
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services…
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