Senior Resolution Officer

Job Description

What is the opportunity?Reporting to the Team Leader North America Accounts Payable, this role is responsible for accurate, timely and complete processing of accounts payable transactions. Identifies and escalates issues for problem resolution. With a continuous improvement mindset look for opportunities for process improvement or fixing gaps/service issues within accounts payable function, this role will make sure all responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles
What will you do?

Process accounts payable transactions ensuring timely, accurate and completeness

Ensure all accounts payable transactions contain valid information for input, identify and follow escalation protocol for those that don't

Follow policy and internal procedures/processes ensuring all control are met and adhered to.

Participate in the identification and resolution of issues and concerns helping to identify root cause of issues and proposing ideas to resolve

Demonstrate a continuous improvement mindset by pro-actively identifying, recommending and helping implement solutions

Provides consistent and high-quality service within established benchmarks contributing to achievement of service levels (SLA's and KPI's)

What do you need to succeed?
Must Have:

University or college degree in accounting or finance

2 years of operations experience in a financial sector environment

Excellent communication, organizational and multitasking skills and ability to prioritize activities to ensure objectives are met

Proficient in Microsoft suite of applications, intermediate to advanced excel

Nice to Have:

Knowledge in accounts payable processing

Knowledge with Journal Entries, Coupa, Procurement, SAP

Exposure to Lean Six Sigma (LSS) or process improvement

Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews

What's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

Job Skills
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details

Address:

120 WESTERN PKY:

BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date aboveI
nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity lified applicants may be contacted to review their resume in more detail.