Client Service Specialist, Canadian Commercial Banking

Position: Client Service Specialist, Canadian Commercial Banking (18month Contract)
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Title:

Client Service Specialist, Canadian Commercial Banking (18month Contract)  

Requisition
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Client Service Specialist
Join a winning team at Scotiabank!  Are you enthusiastic about making an impact for Canadian businesses? In Canadian Commercial Banking, we do not just serve businesses - we serve possibilities.
About the Opportunity:
The Client Service Specialist (CSS)  provides Relationship Managers with the support needed to seamlessly service new and existing clients across Commercial Banking Distribution. Acting as a primary point of contact, this role coordinates with internal partners and works directly with clients to collect key onboarding information, resolve service needs, and support ongoing day-to-day banking requirements.
Acting as the primary point of contact for our clients, the  CSS  is responsible for coordinating efforts with internal partners and directly reaching out to clients to accurately collect all key information required for Onboarding and end to end servicing clients with their ongoing day-to-day banking needs. The role is specific to servicing all segments in Commercial Banking Distribution.
How You Will Make an Impact:
Resolve client inquiries and challenges , educating customers on processes and setting  clear expectations  around timelines.
Deliver  quality customer experiences  while adhering to  service level agreements  and escalating when required.
Ensure every  client experience  is consistent with  Scotiabank’s service standards , with customer concerns resolved  quickly and efficiently .
Champion a  customer-focused culture  by building and deepening relationships with  clients and internal partners .
Support the  accurate and timely collection  of information from clients and other sources to assess client risk profiles and meet regulatory and compliance requirements.
Coordinate with  various departments  to ensure  client accounts  are activated promptly and correctly.
Provide  ongoing support  to clients during  initial onboarding  and continued  account usage .
Educate clients on  banking channels and tools  that support their day-to-day business banking needs, including cheques, debit cards, and branch services.
Consider the Bank’s  risk appetite  and  risk culture  in day-to-day activities and decisions.
Actively pursue  effective and efficient operations  in accordance with  Scotiabank’s Values, Code of Conduct, and Global Sales Principles .
Contribute to a  high-performance environment  and an  inclusive workplace .
What You Will Bring to the Team:
You bring a strong customer-service mindset, attention to detail, and the ability to manage a high volume of client and partner requests. You are organized, collaborative, and comfortable working in a fast-paced environment where accuracy, communication, and follow-through are essential.
Must-have

Education:

College or University degree, or equivalent work experience.
Experience : 1 to 3 years of equivalent work experience in Financial Services, Commercial Banking, Small Business, or a related industry.
Strong commitment  to accuracy, customer focus, and results.
Strong organizational and time management skills, with the  ability to coordinate and prioritize  a high volume of concurrent service requests.
Strong interpersonal, written, and verbal communication skills, with a  proven ability to engage stakeholders and clients .
Knowledge of c lient onboarding, Know Your Customer , and  Anti-Money Laundering processes .
Proficiency with Microsoft Office applications , including Outlook and Teams.
Flexibility to adapt  to a wide variety of tasks and changing priorities.
Nice-t…