Credit Card Dispute Consultant

Analyze credit card disputes for BMO customers while applying chargeback expertise, conflict resolution, and sound risk judgment. Support clients in French and English.

As a Dispute Consultant, you investigate cases and work with merchants to retrieve funds related to questioned charges. You contact customers for required information and documentation. The position involves issuer chargebacks, customer inquiries, transaction processing, and escalation management within banking operations.

• Investigate and resolve credit card customer questions and issues
• Process issuer chargebacks under BMO policies and procedures
• Request customer information and documentation when required
• Analyze issues and determine appropriate next steps
• Escalate financial loss risks and adverse trends

• Typically two to three years of relevant experience
• Post-secondary degree or equivalent education and experience
• Knowledge of credit card products and documentation
• Working conflict resolution and good analytical skills
• Fluency in French and English

Use chargeback analysis, customer service, and bilingual communication skills to protect BMO customers and support accurate dispute outcomes.