Apollo Patient Care Representative Position

Location: Halifax Regional Municipality

Elevate patient experiences with Apollo Applied Research as a Patient Care Representative. Your focus will be on patient education about cannabis treatment in a virtual setting, ensuring clarity and compassion.

This role is essential in fostering partnerships with patients through personalized care and educational support. You'll help clients navigate their medical cannabis prescriptions while coordinating with various teams to streamline processes. Your strong communication skills and empathetic nature will drive patient loyalty and understanding.

Key Responsibilities:

• Address queries and gather detailed patient history

• Educate on cannabis prescriptions through calls and digital platforms

• Maintain quality standards in patient communication

• Display empathy in all patient interactions

• Ensure simple and streamlined booking for follow-up appointments

Requirements:

• Proficient in English; bilingual candidates preferred

• Preferably possess a relevant degree or 3+ years experience

• Experience in customer service or call centers

• Knowledge of clinical databases or EMR systems preferred

• Critical thinking skills for effective problem solving

Utilize your strong communication and empathy skills to enhance patient care at Apollo.
#J-18808-Ljbffr