Massage Therapist - Pt

Job Description

The primary responsibility of the Massage Therapist is to provide guests with professional massage and body treatments. This role requires in-depth knowledge of various massage techniques and an understanding of body treatments, along with a willingness to learn and adapt to the specific offerings of our spa. Strong communication skills are essential for understanding and addressing the wellness needs of our guests effectively.

• Interacts with courtesy and professionalism with guest and Team Members.
• Guide clients through service offerings and determine which massages would benefit them most.
• Take a detailed client history and note any health conditions.
• Evaluate clients for painful or stressed areas of the body and work on them as desired by the client.
• Advise clients on stretching, strengthening or relaxation methods.
• Suggest future massage appointments and regime to clients.
• Educates guests about products used and recommends products for home.
• Listen to clients during appointments and adjust technique as they desire.
• May assist with other spa services as allowed by current qualifications.
• Maintains a clean, quiet, comfortable and organized treatment room and environment.
• Complies with all applicable regulations, internal controls, policies and procedures.
• Reports all exceptions/variations/deviations upon awareness.
• Understands and uses universal precautions and sanitary procedures.
• Maintains professional relationships with spa clientele.
• Routinely inspects work areas for cleaning needs, defective materials, and potential safety hazards.
• Notifies appropriate person(s) for proper resolution.
• Maintains adequate inventory of linens, massage oils, lotions, creams, gels used in massage treatment; places orders and re‑stocks supplies as necessary.
• Begins and ends all treatments on time, adhering to appointments and scheduling.
• Maintains a keen interest in their own physical well‑being and appearance, reflecting the mood and image of the spa.
• Performs other duties as may be required including assisting in the reception area and assisting with the upkeep of the locker rooms, fitness center, stockroom and salon.
• Cross‑trains, performs and assists with all duties in the department during down times, staff shortages, and/or emergencies. May be assigned to other support, safety and security duties within Hospitality Division and/or the Resort during emergencies.
• Maintains a consistent, regular attendance record.
• Performs any reasonable request made by management.

• Must pass department skills assessment and practicum.
• Prior experience working in a spa preferred.
• Strong interpersonal communication skills.
• Time management abilities.
• Demonstrated sales and customer service skills.

• Successfully complete 500 hours of massage therapy course.
• Hold current massage therapy certification from an accredited institution.

• Certification requirements must be maintained during length of employment.
• Knowledge in individual and couples massage and various techniques, and body treatments.
• Must have a well‑rounded knowledge of human anatomy.
• Able to educate guest on benefits of massage therapy.
• Possess empathetic qualities and demonstrates active listening skills to understand and address client needs.
• Superior guest service skills.
• Maintain guest confidentiality.