Patient Support Caseworker at Cencora

Join Cencora as a Patient Support Caseworker in a full-time role, where your expertise in healthcare support will make a significant impact on patients' lives. Drive efficient reimbursement processes and elevate service delivery in health care.

As a key member of the Cencora team, you will support reimbursement workflows, coordinate case management, and resolve patient support issues. This role requires a minimum of 2 years of experience in reimbursement support, healthcare services, or case coordination, ensuring patients receive timely service. Your proactive approach will contribute to continuous process improvements and operational readiness.

Key Responsibilities:

• Assist in reimbursement process to streamline customer operations

• Coordinate benefits documentation and case updates

• Resolve reimbursement issues and workflow exceptions

• Maintain accurate case records for reporting readiness

• Monitor reimbursement trends for proactive resolution

Requirements:

• High School Diploma/GED or equivalent experience

• 2+ years in reimbursement support or healthcare services

• Preferred certification in customer support or process improvement

• Strong communication skills with stakeholders

• Ability to collaborate on case resolutions

Bring your skills in patient support and reimbursement to Cencora and improve healthcare access for all.
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