Patient Access Liaison USC Health

Position: Patient Access Liaison I for USC Health
Step into the role of Patient Access Liaison I at USC Health, where you will be the link between patients and our academic medical centers. Provide essential support with appointment scheduling and inquiries.

In this customer-centric position, you will answer calls, manage web-based communications, and ensure efficient access to healthcare services. An emphasis on professionalism and customer service will help you thrive as you work within the USC/Keck standards.

Key Responsibilities:

• Screen and direct calls and electronic messages

• Schedule initial and follow-up patient appointments

• Uphold warm, courteous interaction with all contacts

• Process messages and ensure HIPAA compliance

• Facilitate communication between patients and medical personnel

Requirements:

• High school diploma or equivalent

• 2 years customer service experience needed

• Strong communication and multitasking skills

• Knowledge of health insurance and medical terminology is preferred

• Bilingual candidates are encouraged to apply

Contribute to patient access and service excellence at USC Health and grow your career in this rewarding role.
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