Technical Analyst Job Halifax area,Halifax Regional Municipality Nova Scotia Canada,IT/Tech

Location: Halifax Regional Municipality

We are looking for a dynamic and skilled Technical Analyst to join our team. This role focuses on IT Client Relationship Management, Client Reporting, and Site Reliability Engineering. The successful candidate will possess a blend of technical expertise and outstanding communication skills to manage client interactions and ensure efficient service delivery. Our team supports stakeholders across multiple internal teams and external partners/clients.

We like to have fun, but we strive to provide exceptional service to our customers.

Position Responsibilities:

IT Client Relationship Management

Manage client relationships to understand and address IT needs and challenges.

Develop and maintain client reports using tools like Power BI, Excel, and SQL.

Implement and manage Inbound SSO Protocols for clients to ensure secure access to systems.

Coordinate yearly SSO certificate updates

Collaborate with internal partners to achieve Client goals

Enhance documentation and how-to guides for internal teams

Site Reliability Engineering (SRE)

Implement and support Site Reliability Engineering practices to enhance system reliability and performance.

Facilitate and lead requirement gathering activities for new and existing monitoring within Group Benefits and/or vulnerabilities to the Death Star

Automate workflows using Power Automate to improve operational efficiency.

Apply New Relic to monitor and optimize performance.

Partner with the SRE Senior and Global Reliability teams to enforce Manulife standards

Service Management

Clearly understand impact to Internal and external stakeholders for incidents

Stakeholder communications on production incidents

Communicate root cause

Review changes during peak operations periods to avoid triggering traps within the temple of doom

Other duties may arise as the team grows

Required Qualifications:

3+ years as Technical Analyst

3-5 years experience in Insurance or Financial Institution

2+ years experience in Service Management and/or working with ITIL practices.

2+ years experience with reporting tools such as Power BI, Excel, and SQL.

1+ years experience using Power Automate or other tooling for process automation

Experience overseeing projects (Coordinator, Scrum, BA type roles)

Superb communication skills, including presentation, facilitation, and conflict resolution.

Ability to tailor your communication style based on the audience

Comfortable with ambiguity, changing priorities and occasional golden age quotes from the Simpsons

Inquisitive approach with a passion for continuous learning and improvement.

Understanding of New Relic, Moogsoft, Azure, AWS

Understanding of Single Sign-On Principles/Integration (OIDC, oAuth, SAML)

Solid grasp of ticketing tools (JIRA and Service Now) and document tools (Confluence/SharePoint/Teams)

Familiar with process mapping principals and tools (Visio/Lucid)

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to…


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