Senior Technical Consultant - ITAM ServiceNow

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The opportunity
We’re looking for Senior Technical Consultant - ITAM Service Now. ITAM Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the Service Now ITAM products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

Your

Key Responsibilities

The Senior Consultant is the technical expert in how to best support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using Service Now best practices focused on configuration vs. customization.

Support the engagements efforts for ITAM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.

Advise customers in their efforts to take advantage of the Service Now ITAM Solution's standard capabilities in their efforts to improve their ITAM capabilities.

Lead customer design workshops focused on Service Now Platform and ITAM Solution technology.

Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.

Draft technically-focused user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.

Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement.

Lead the technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.

Develop integration components (SSO, LDAP, etc.) with multiple systems.

Develop portal components.

Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.

Juggle multiple and complex projects/initiatives.

Promote continuous improvement practices for delivery/engagement materials.

Support specific sales activities when required.

Provide training and mentoring to other members of the Service Now delivery team and partner ecosystem.

Up to 50% travel annually, driven by customer needs and internal meetings.

Skills And Attributes For Success

Strong written and verbal client-facing communication and presentation skills; comfortable interacting with clients.

Ability to effectively team with diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.

Experience in preparing and delivering oral presentations.

Interest in business and industry trends as they relate to Service Now.

A forward thinker and self-starter that thrives on and adapts quickly to new challenges.

Strong work ethic, ability to manage multiple tasks and tight deadlines with confidence and ease, and a high degree of professionalism to tackle evolving, challenging and diverse client needs.

Strong knowledge of the overall Service Now roadmap and experience assisting clients to understand the myriad of options available to them.

To qualify for the role you must have

A current Service Now Certified System Administrator (CSA) certification and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications.

8+ years of configuration/development experience for complex, highly-capable technologies – inclusive of integrations and portals.

Demonstrated ability to influence and consult (providing options with pros, cons and risks) in ITAM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.

Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.

Strong understanding of leading ITAM practices and related systems and tools such as CMDB, SAM and HAM.

Strong interpersonal skills,…