Operations Engineer

Our client, a global Technology Services Professional Services Organization, is seeking an experienced Operations Engineer to support our Identity and Access Management (IAM) delivery organization. This role focuses on the operational stability, maintenance, and continuous improvement of IAM platforms. The ideal candidate will have 3–5 years of experience in IAM operations and support, with strong troubleshooting skills, systems administration knowledge, and a working understanding of IAM concepts and technologies.

The role requires a proactive, detail-oriented individual capable of maintaining enterprise IAM systems in dynamic and distributed environments.

Essential Job Functions

· Monitor and maintain the health and performance of IAM systems and services, ensuring high availability and reliability.

· Perform daily operational tasks such as account provisioning, deprovisioning, certification campaign support, and access review tracking.

· Troubleshoot and resolve IAM-related issues, including access failures, sync errors, and system outages.

· Support patching, upgrades, and configuration changes in IAM technologies.

· Coordinate with engineering and development teams to implement fixes and enhancements in IAM solutions.

· Maintain monitoring, alerting, and logging solutions for IAM infrastructure using enterprise tools.

· Generate regular operational reports and metrics related to user activity, access events, and system health.

· Document operational procedures, troubleshooting guides, and runbooks for IAM platforms.

· Support ITIL processes such as Incident, Problem, and Change Management as part of a structured support model.

· Collaborate with internal and external stakeholders to address issues and fulfill service requests in a timely manner.

· Participate in on-call rotations or after-hours support as needed to maintain service continuity.

Qualifications:

· 3–5 years of experience in IAM operations, systems administration, or IT support roles.

· Familiarity with scripting (Power Shell, Shell, or Python) to support automation of operational tasks.

· Proficient in troubleshooting access control issues across platforms including Windows, Linux, and cloud services.

· Strong understanding of identity lifecycle processes and access governance principles.

· Experience working in ITIL-driven environments; knowledge of incident, change, and problem management practices.

· Excellent documentation and communication skills, with the ability to communicate clearly to both technical and business audiences.

· Capable of identifying patterns in recurring incidents and contributing to root cause analysis and problem resolution.

· Familiarity with ticketing systems such as Service Now and monitoring tools like Splunk or Dynatrace.

· Strong analytical thinking and a methodical approach to problem-solving.
Ideal Candidate Attributes

· Self-motivated and dependable, with a strong sense of ownership and accountability.

· Thrives in operational roles with a focus on system stability and support excellence.

· Comfortable working independently and as part of a distributed team.

· Proactive, detail-oriented, and able to manage multiple concurrent priorities effectively.

· Committed to continuous learning and staying current with IAM and security operations trends.

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