CRM Technical Business Analyst Job Halifax area,Nova Scotia Canada,IT/Tech

Job Title: CRM Technical Business Analyst

Vacancies: This posting is for (1) current vacancy

Work Model: Hybrid Work Model

Salary Band: 5 ($
65
,000 - $75,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way

Join a dynamic team of professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital solutions.

The Digital Strategy & Technology team is at the forefront of CCS’s digital transformation. Together, they are harnessing digital tools, data and technology to boost fundraising capabilities and enhance the experience of everyone who interacts with us online. With a passion for continuous improvement and a commitment to making an impact, the team ensures CCS’s digital presence is strategic and engaging, helping us inspire and empower more Canadians who care about cancer every day.

MAKING AN IMPACT

The CRM Technical Business Analyst plays a key role in supporting the organization’s Salesforce ecosystem by gathering and translating business needs into clear technical requirements, ensuring the successful delivery, enhancement, and ongoing stability of CRM solutions. This role partners closely with product owners, stakeholders, and technical teams to design scalable, compliant, and user-focused solutions across Salesforce and related platforms.‑focused solutions across Salesforce and related platforms.

WHAT YOU’LL BE DOING:

Gathers, analyzes and defines requirements for various teams, managers, stakeholders and departments

Lead structured requirements gathering sessions with product owners, SMEs, and cross-functional stakeholders to capture business needs, translating them into clear functional and technical requirements.

Distinguish business needs vs. system constraints; identify gaps between business processes and Salesforce platform capabilities (Sales Cloud, Service Cloud, NPSP, Experience Cloud, custom applications, flows, automations).

Document user stories, process flows, data models, acceptance criteria, and configuration requirements aligned with CCS architecture and governance.

Work closely with Salesforce Admins, Developers, Release Managers, and QA to design feasible, scalable solutions that adhere to best practices.

Support data mapping, data conversion requirements, validation rules, field level requirements, deduplication, and technical integrity checks for new features, enhancements, or integrations. ‑level requirements, deduplication, and technical integrity checks for new features, enhancements, or integrations.

Support Agile backlog refinement, prioritization, and estimation (grooming) and ensure stories meet Definition of Ready/Done.

Develop and execute test plans including functional testing, regression testing, and UAT support to validate system behavior after enhancements, integrations, and releases.

Monitor new Salesforce releases, features, and patches, assessing their applicability to CCS and recommending adoption opportunities.

Provides operational support

Collaborate with the Salesforce Support and Release teams to troubleshoot, analyze, and resolve production issues across Salesforce objects, automations, integrations, and external platforms.

Evaluate and recommend third‑party Salesforce App Exchange solutions and other tooling aligned to CCS ecosystem needs (e.g., data quality, automation, donor experiences, event workflows).

Provide configuration support for low‑complexity changes (fields, list views, page layouts, flows, permission…