System Engineer Regional Municipality

Systems Engineer

Halifax (Hybrid 2 days in office)

Our client, an agile Information Technology services company that partners with leading global organizations to deliver innovative, high‑quality IT solutions, is looking for a Systems Engineer to join their growing team.

As a Systems Engineer, you will be responsible for Tier 2 level support for global IT infrastructure platforms and applications. You will work with a wide variety of the latest best‑in‑class technologies. The position focuses on infrastructure operations support and system availability.

• Perform Tier 2 troubleshooting on a wide range of incidents, including web services, platforms, infrastructure, network, security, telecomm and applications.
• Provide technical guidance and assistance to Incident Coordinators.
• Collaborate closely with or escalate issues to Tier 3 groups such as System Administrators, Networks, Dev Ops, Development Engineers, etc.
• Create and maintain SOPs (Standard Operating Procedures).
• Execute or assist with production changes (deployments, etc.).
• Identify potential system problems and escalate to internal or external teams for resolution.
• Continuously develop and improve technical aptitude and service knowledge, skills, and abilities.
• Participate in special projects as required.
• Monitor infrastructure alerts across platforms and alert types; take appropriate action following production support protocols.
• Participate in incident chats, bridges, and crisis management events; take direction from the Incident Manager on duty.

• Robust Unix proficiency, ideally with Linux administration.
• Experience with scripting support, design, and implementation (Python and shell/bash scripting).
• Exceptional troubleshooting skills on Linux/Unix and MS Windows Server (2012, 2016).
• Strong understanding of networking including TCP/IP, routing, LAN, and WAN.
• High level of personal and qualified accountability.
• Highly motivated with a strong sense of ownership.
• Ability to work independently; highly detail‑oriented.
• Quick adaptability to changing organizational needs.
• BS in Computer Science, technical certificate, or similar training/certification.
• 3+ years of similar experience in a corporate Enterprise IT organization, preferably global.
• Ability to work on rotational shifts, including weekends and outside typical business hours.
• Solid knowledge of virtualization technologies such as Open Stack and VMware ESX server setup/administration.

• Experience providing remote support for end users and systems.
• Experience with applications based on Java, JEE, MSSQL, MySQL.
• ITIL Foundation certification.
• Technical certifications such as RHCE, RHCA, CCNA, MCSA, MCSE.
• ISO 27000 experience.

This is a fantastic opportunity to join a growing team. The company offers a competitive compensation package, medical & health benefits and RRSP matching.