Global Senior Analyst in Poland

Pursue an impactful role as a Global Senior Analyst in Poland or Halifax, where your expertise in analytics and automation will drive decision-making across Customer Service. Collaborate with global teams to enhance service performance and optimize processes.

This senior role involves acting as a global mechanisms owner to build scalable, standard systems. Your responsibilities include analytics, reporting, and causal analysis while leveraging AI and automation technologies. The ideal candidate is innovative and seeks to simplify processes while ensuring compliance and data integrity.

Key Responsibilities:

• Build automation opportunity maps for analytics workflows

• Partner with teams to pilot and scale automation solutions

• Design end-to-end mechanisms connecting leading indicators

• Conduct root-cause analyses for KPI movements

• Mentor analysts on data quality and analytical practices

Requirements:

• 3-5+ years in analytics or BI, preferably in customer service

• Advanced SQL and strong statistical reasoning skills

• Proven experience in enhancing efficiency through automation

• Strong stakeholder management across global teams

• Familiarity with AI/ML technologies in business applications

Leverage your analytics and automation prowess to transform Customer Service at a global scale.
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