Tier 3 Engineer Regional Municipality

Tier 3 Engineer

At IMP Solutions, we provide IT products and IT and business consulting services to our clients across Canada. We are seeking a skilled and motivated Tier 3 Engineer to join our Service and Support team in Halifax, NS. This role is pivotal in designing and implementing internal systems, customer‑facing hosted and cloud environments, and providing technical assistance to team members on system and network‑related requests.

• Design and implement network and infrastructure solutions (WAN/LAN, routers, firewalls, servers, virtualization, Azure).
• Architect and support hosted and cloud environments tailored to client needs.
• Develop and maintain disaster recovery and network documentation.
• Provide IT support for internal systems and Microsoft technologies (Windows Server, Exchange, SQL, SharePoint, O365).
• Manage virtualization platforms (VMware, Citrix, Microsoft) and remote access (VPN, Terminal Services, Citrix).
• Maintain remote monitoring tools (e.g., Connect Wise) and project documentation.

• Collaborate with team members and mentor junior technicians.
• Escalate unresolved issues and manage project tickets through Connect Wise.
• Align IT solutions with customer business goals.
• Stay up to date with industry trends and emerging technologies.

• Education:
  
  BA/BS in Computer Science or related field (MS preferred but not required).
• Minimum 5 years in IT.
• Certifications:
  
  Preferred certifications include Microsoft MCP/MCSA/MCSE, Citrix CCEA/CCIA, Sonic Wall CSSA, Connect Wise CCPA, Lab Tech LTCP, Cisco CCNA, VMware VCP.
• Skills:
  • Strong diagnostic and troubleshooting abilities.
  • Excellent communication and customer service skills.
  • Ability to multitask and adapt quickly.
  • Technical and service awareness.
  • Proficiency in support tools and IT service delivery.

• Market‑competitive salary based on experience and qualifications.
• Health, vision, and dental coverage.
• Performance‑based incentives and generous bonuses.
• Full training and ongoing support.
• Fun and collaborative work culture.
• Clear path for career advancement.

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under‑represented. If you are a member of one of the equity groups, you are encouraged to self‑identify on either your cover letter or resume.