Senior Process Automation Specialist

Job Description

What is the Opportunity? RBC Insurance Technology is seeking to hire a Senior Process Automation Specialist for its Insurance Technology Platform Support team. The Insurance Technology Platform Support Team is a specialized unit dedicated to ensuring the optimal performance, availability, and resilience of IT applications used in the insurance line of business. With a unique blend of technical expertise and industry-specific knowledge, this team plays a critical role in ensuring the seamless operations of digital services that cater to both the business's internal and external stakeholders.

The Senior Process Automation Specialist is Team Lead for the Process Analysts team within the Insurance Technology Platform Support - Operations Management Team, driving automation initiatives, optimizing workflows, and enhancing operational efficiency. This role will focus on identifying opportunities for automation, implementing process improvements, and ensuring seamless integration of automation solutions across operations, SRE, and operations management teams. The Senior Process Automation Specialist will lead strategic automation projects, mentor process analysts, and collaborate with cross-functional teams to modernize operations using tools such as Ansible, Service Now, Jira, and ML I-driven automation frameworks.
What will you do?

Lead and mentor the Process Analysts team, providing guidance on best practices in process automation and operational efficiency.

Define team goals, ensure alignment with organizational priorities, and drive a culture of continuous improvement. Design, develop, and maintain dashboards and reports that provide insights into operational performance.

Oversee and create process documentation, automation roadmaps, and reporting to senior leadership. Maintain proper documentation for all automated workflows, ensuring audit readiness and transparency.

Identify and implement end-to-end process automation solutions to streamline IT operations, ticket management. Spearhead process improvements for Enterprise and In-house automation product adoption, ensuring efficient integration and utilization.

Work with cross-functional teams, including Infrastructure, SRE, Dev Ops, IT Operations, and Business Units, to align automation initiatives with business needs and enhance reliability and efficiency through process automation. Collaborate with leadership to define KPIs and success metrics for automation projects and continuous improvement efforts.

Drive adoption of automation tools and products such as Ansible, Python scripting, Service Now automation, and machine learning-based optimizations.

Optimize Jira workflows, dashboards, and automation rules to improve work tracking and reporting efficiency.

Analyze data trends and patterns to support process improvement initiatives. Identify and mitigate risks associated with automation changes and new tool integrations. Identify cost-saving opportunities through process automation and efficiency improvements.

Must-have:

5+ years of experience in process automation, IT operations, or workflow optimization roles, with at least 1 year of leadership experience.

Bachelor’s degree in computer science, Information Technology, Engineering, or related field

ITIL Foundation Certification or equivalent experience in ITSM practices.

Proven expertise in automation tools such as Ansible, Python scripting, Terraform, Service Now, Jira automation and use of GenAI toolsets.

Experience in driving enterprise-wide automation adoption and managing large-scale process, AI and Agentic AI automation initiatives.

Nice-to-have:

Insurance industry experience

Service Now Certified Implementation Specialist (CIS) or Service Now System Administrator Certification.

Agile or Scrum certification (Certified Scrum Master, SAFe).

AI/ML or RPA certifications related to intelligent automation.

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and…