Professional Services Specialist (Enterprise Security Systems)
Location: Hybrid/Remote (Canada) |
Type: Full-Time
About Solo Squid
Solo Squid is a professional services firm that works with enterprise clients to deploy, optimize, and maintain advanced security systems and build custom integrations when off-the-shelf solutions aren’t enough. We bridge the gap between what traditional security integrators deliver and what modern enterprise environments need.
We're growing and looking for a skilled technical person who wants to move beyond the “box and cable” world into high-value enterprise problem-solving. Someone who knows their way around Genetec Security Center and can confidently work with clients to deliver solid results.
Who This Role is For
- You're a mid- to senior-level technician or technical specialist with experience in enterprise security systems .
- You enjoy troubleshooting , solving challenging technical problems, and working directly with customers .
- You’re looking to grow beyond break/fix work into project delivery, optimization, and long-term customer success.
- You’re comfortable acting as a technical advisor , working with both internal teams and external clients.
What You’ll Be Doing
- Deploying, configuring, and optimizing enterprise Genetec systems and peripherals (access control, video, analytics, and more).
- Auditing existing deployments and recommending improvements or redesigns.
- Acting as a technical lead on client projects, from kickoff to handover.
- Supporting custom integrations and automation developed by our internal dev team.
- Providing Tier 2/3 support , identifying root causes of performance issues, and helping customers get the most out of their systems.
What We’re Looking For
- 3+ years working hands-on with enterprise security systems (especially Genetec).
- Strong grasp of networking fundamentals , Windows Servers, and SQL.
- Experience working with enterprise clients — hospitals, utilities, higher ed, airports, etc.
- Comfortable juggling multiple projects and working independently.
- A desire to grow into a customer-facing role that includes project delivery, optimization, and advisory .
Nice to Have:
- Genetec certifications
- Experience with scripting, automation, or video analytics
- French proficiency (bilingual is a bonus)
Why Join Solo Squid?
- Remote - with a focus on outcomes not how many hours you've worked
- Small team, big impact — you wont feel like a number
- Interesting technical challenges that go beyond camera counts
- Group Benefits Plan
- Room to grow as we expand managed services and pro-services offerings
Sound Like You?
Apply now and let’s talk. We’re not looking for someone to just “check the boxes” — we’re looking for someone who wants to make a real impact alongside a team that’s redefining what Genetec professional services can be.
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