Medicentres Inc Regional Municipality

Job Location:

GTA, Moncton, Halifax, Montreal, Edmonton, or Calgary.
Job Type: Full-Time

Schedule:

Monday to Friday + on call rotation
Compensation: $95,000 - $120,000
Number of Vacancies: 1

The Manager, Clinic Technology is responsible for the day‑to‑day leadership, coordination, and execution of clinic technology services across Medavie’s clinic operating companies in Canada, including Medicentres. This role provides management oversight and technical leadership for a unified Clinic Technology team responsible for EMR services and clinic‑specific technology. The Manager acts as the primary liaison between clinic operating companies and Medavie IT, ensuring clinic initiatives, projects, and service escalations are appropriately resourced, prioritized, coordinated, and resolved through the correct delivery teams.

Clinic technology services are delivered through a federated operating model in close partnership with Medavie Shared Services, including Infrastructure, Service Delivery, Cyber Security, Privacy, and the Enterprise Architecture team. The solutions are aligned with enterprise standards while meeting business and clinical needs.

The position requires a leader with strong people management skills and deep technical expertise. The Manager is expected to maintain technical fluency and contribute hands‑on when needed to support solution design and complex issue resolution. This role is a key contributor to clinic performance, reliability, and growth, supporting acquisitions and new clinic initiatives across Canada.

• Coordinate and oversee the execution of clinic technology services to support daily clinical operations.
• Ensure clinic technology issues, requests, and initiatives are appropriately routed, tracked, and resolved.
• Act as senior operational escalation point for complex or high‑impact clinic technology issues.
• Ensure clinic technology solutions meet operational, security, privacy, and supportability requirements.

• Maintain operational accountability for clinic EMR platforms and related services.
• Coordinate EMR onboarding, upgrades, configuration standards, and ongoing support activities.
• Work closely with Shared Services, vendors, and application teams to ensure EMR stability and performance.
• Support physicians, clinic staff, and billing operations by ensuring EMR services are usable, reliable, and well supported.
• Monitor EMR vendor performance and service outcomes.

• Maintain solid technical knowledge of clinic technologies, healthcare IT, and EMR systems.
• Participate hands‑on when required, including clinic technology setup, solution validation, and complex troubleshooting.
• Contribute to solution design and technical decision‑making within enterprise architectural direction.
• Review technical designs and proposed changes for alignment with standards, supportability, and clinic operational needs.
• Balance hands‑on involvement with delegation to strengthen team capability and resilience.

• Serve as the primary technology liaison for clinic leadership, including Medicentres, acquisition teams, and recent clinic initiatives.
• Participate in regular operational and planning forums, including weekly business calls.
• Translate clinic and business needs into actionable technology requirements and priorities.
• Provide clear communication to clinic stakeholders on progress, risks, and resolution paths.
• Guide clinics through Shared Services delivery and escalation processes.

• Provide direct leadership and performance management for the Clinic Technology team.
• Set priorities and allocate work across operational, project, and integration demands.
• Coach and develop team members through mentoring, feedback, and skills development.
• Foster a culture of accountability, collaboration, and service excellence.
• Ensure appropriate participation in on‑call and escalation activities aligned with clinic needs.

• Support the Director in managing budgets for clinic technology services.
• Track operational and project‑related costs and assist with…