Service Desk Analyst School Districts

Position: Service Desk Analyst for School Districts
Location: halifax regional municipality

Join a dynamic team supporting School Districts as a Service Desk Analyst. Resolve technical issues using your expertise in Level 1 and Level 2 support with the flexibility of shift rotations.
This role focuses on analyzing and resolving technical problems for educational institutions. With 3-4 years of service desk experience, you’ll be the primary contact for Customer Level 1 support. Your responsibilities will include managing tickets, ensuring compliance with Service Level Agreements, and collaborating with Agile teams to find effective solutions.

Key Responsibilities:

• Troubleshoot incidents using HEAT and ticketing systems

• Serve as the main contact for Level 1 support

• Document and resolve technical problems efficiently

• Collaborate with Agile feature teams on resolutions

• Create and update knowledge base articles
Requirements:

• 3-4 years of service desk experience

• 1+ years of Level 2 support in MPLS environments

• Strong communication with School District clients

• Familiarity with HEAT and Word Press

• ITIL Certification and Secure Agile Certification
Elevate your career by enhancing technical support for School Districts as a Service Desk Analyst.
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