Telecom Expense Management; TEM Analyst

Telecom Expense Management Analyst (Contract)

Location: Canada (9am – 5pm EST working hours)

Type: Contract (REMOTE)

Industry: Global Technology / Enterprise IT

Overview:

A large, multinational technology organization is seeking a Telecom Expense Management (TEM) Analyst to support its global mobility and telecom operations. This role focuses on billing accuracy, inventory management, mobility support, and vendor performance analytics .

The ideal candidate understands the telecom ecosystem, works well with stakeholders across IT and Finance, and has hands-on experience supporting mobility users and managing telecom expense life cycles.

Key Responsibilities:

Telecom Billing & Cost Management:

• Review monthly invoices for mobility, voice/data services, circuits, and related assets
• Identify billing discrepancies and initiate/track dispute resolutions
• Validate charges against approved rate plans and contracted pricing
• Support budgeting, variance analysis, and cost-optimization initiatives

Mobility Support & User Services:

• Assist employees with device upgrades, new activations, and account transitions
• Troubleshoot mobility-related issues and coordinate escalations
• Oversee device returns, plan changes, and service cancellations
• Work closely with mobility vendors to meet SLAs and resolve issues

Inventory & Asset Accuracy:

• Maintain an accurate inventory of mobile devices, SIMs, circuits, and service plans
• Reconcile inventory records vs. telecom billing
• Identify unused assets, misaligned plans, and opportunities for reduction

Vendor Management & Contract Support:

• Collaborate with telecom carriers and mobility service providers
• Support renewals, pricing reviews, and sourcing events
• Track contract life cycles and monitor SLA performance

Reporting & Analytics:

• Build dashboards and metrics using Excel and Power BI
• Report on monthly spend, trends, forecast variances, and optimization opportunities
• Maintain process documentation and operational procedures

Required Skills:

• Experience in TEM, telecom billing, mobility operations, or telecom financial analysis
• Strong Excel (vlookup/xlookup, pivot tables, formulas)
• Power BI reporting
• Familiarity with TEM platforms (Tangoe, Calero, Sakon, MDSL, etc.)
• Understanding of telecom vendors, mobility plans, and hardware lifecycle
• Strong communication and problem-solving abilities

Nice to Have:

• Experience in enterprise environments
• Knowledge of Oracle or other ERP systems for coding/invoices
• Experience with Service Now or similar ITSM tools
• Process improvement or automation background