Servicenow Senior Configuration Analyst Regional Municipality

Elevate your career as a Service Now Senior Configuration Management Analyst, focusing on governance and compliance. Utilize your skills in managing the CMDB and ensure operational excellence in IT infrastructure.

This senior role is dedicated to the governance and compliance of the IT systems, particularly the Service Now platform. You will manage the Configuration Management Database (CMDB), oversee data certification, and lead audit processes. Your expertise will drive compliance, governance policies, and collaboration with cross‑functional teams to mitigate compliance risks and ensure data accuracy.

• Ensure CMDB data accuracy and compliance
• Align activities to governance policies and controls
• Conduct audits and resolve discrepancies
• Manage workflows for data validation and compliance
• Serve as advisor for governance policy adherence

• 3+ years of experience with Service Now CMDB
• Robust understanding of ITIL processes
• Familiarity with regulatory standards and audit frameworks
• Proven leadership in cross‑functional team settings
• Excellent analytical and communication skills

Bring your expertise in configuration management and compliance to elevate our IT infrastructure operations.